The 2004/5 L.E.A.D. - Leadership, Employment & Direction - Survey Report emphasizes the importance of organisation’s serious commitment to staff development, asserting that ‘only by committing to both, the concept and the execution of people development will the organization be assured of a continuing workforce.’

Sonja – together with a team of dedicated experts delivers corporate training to any level.

We:

• Are flexible.
• Provide short courses for managers and other employees.
• Provide in-house or external training.
• Customise training courses to suit your individual business requirements.
• Deliver training to your own script.
• Facilitate active learning utilising interactive adult education methods.
• Make training dynamic, interactive and fun.
• Effective Communication

Whether you are the CEO or the head of a team of whatever size, your communication skills can often be the defining factor as to whether your staff would rather ‘walk through fire’ for you or ‘walk out the front door’ instead.

Our Effective Communication Program assists participants in:

• Understanding different communication styles.
• Identifying their own communication style and how this may be assisting or hindering their ability to lead Recognising the role of emotional intelligence and its relationship to effective communication.
• Understanding he importance of rapport building and the ‘how to”.
• Realising the value of assertiveness and the ‘how to’.
• Acquiring all-important assertiveness tools.

Conflict Resolution

The increasingly complex demands of today’s business environment require more highly trained management staff than ever before. Excellent communication skill as well as an outstanding ability to effectively resolve conflict in the workplace are absolute MUSTS for today’s leader.

Our Conflict Resolution Program assists participants to:

• Identify their individual responses to conflict situations.
• Recognise the conflict escalation process.
• Understand the individual components of effective conflict resolution.
• Acquire essential tools for effective conflict resolution.
• How to turn a conflict situation into a win/win outcome.